Get in Touch With Us

Got a question about something you've read, spotted an error, or want to flag a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what you can expect once you do.

How to reach the editorial team

The best way to contact us is by email at [email protected]. We read every message personally rather than relying on automated replies, and we aim to respond within two working days. If your enquiry is urgent — for example, a factual error about licensing, bonus terms or withdrawal limits on one of the sites we cover — please say so in the subject line so it reaches the right person quickly.

A little context helps us help you faster. Tell us which page or casino your message relates to, and if it's about a specific offer, include the date you saw it, since bonus terms and promotions can change without notice.

What we can help with

• Content questions — If a term like wagering requirements, game contribution or bonus cashout limits isn't clear on one of our guides, ask and we'll explain it in plain terms.
• Corrections — Casino ownership, licensing details and offer terms change often. If something on our trusted non GamStop casinos guide looks out of date, let us know and we'll verify it.
• Feedback on our rankings — We're happy to hear from readers who've researched an operator we cover, whether that's positive or critical.
• Suggestions for future coverage — If there's a topic around payments, game providers or sports betting terms you'd like us to explain, tell us.
• Safer gambling concerns — If you or someone close to you is struggling with gambling, mention this in your message. We'll point you towards independent support services rather than trying to advise you ourselves.

What we can't do

We're an independent research and review site, not a casino operator, a payment processor or a dispute resolution service. That means we can't process withdrawals, resolve account disputes, or influence a casino's decision on your account. If you have an unresolved complaint with a casino not on GamStop, the operator's own complaints procedure is the first step, followed by any alternative dispute resolution body named in that casino's terms. Because many of these operators hold overseas gambling licences rather than a UK Gambling Commission licence, the protections and escalation routes available can differ considerably from those covering GAMSTOP-registered UK sites — this is something worth checking directly with the casino before you sign up.

Support beyond this site

If gambling has stopped being enjoyable or is starting to feel out of control, GamCare offers free, confidential support and can be reached through their national helpline and website. GAMSTOP itself only covers UK-licensed gambling sites, which is why some readers look at non-UK-licensed operators after self-excluding — we'd encourage anyone in that position to also consider deposit and loss limits, or gambling-blocking software, as additional safeguards rather than relying on a single tool.

What happens after you get in touch

Every message is reviewed by a member of our editorial team, not a chatbot. We aim to reply within two working days, though this can stretch slightly during busier periods. If your message relates to a factual correction, we'll verify it against the operator's own terms before updating anything, and we'll date-stamp significant changes so readers know when a page was last checked.

We'd rather hear from you and get something right than leave an inaccuracy standing. Thank you for taking the time to read this far — we look forward to your message.